Shipping Policy
Scope of Delivery
Voltahertz Electrical Limited provides delivery and logistics support for electrical products, equipment, materials, and related services within Kenya and, where applicable, to international destinations. Our delivery services are structured to support both standard product supply and project-based requirements across residential, commercial, industrial, and institutional clients.
The scope of delivery may include, but is not limited to:
· Supply and delivery of electrical components, cables, panels, protection devices, and associated accessories
· Delivery of equipment for installation, maintenance, and project execution
· Logistics support for bulk orders, contract-based supply, and specialised project requirements.
Delivery arrangements are determined based on several factors, including:
· Nature of the order – standard retail supply, bulk procurement, or project-based delivery
· Product characteristics – size, weight, fragility, and handling requirements
· Client location – urban, remote, or international destinations
· Stock availability – in-stock items versus special or imported items
· Project timelines – urgency and agreed delivery schedules
For project-based engagements, delivery terms may be defined within contractual agreements, including phased deliveries, site-specific logistics coordination, and integration with installation schedules.
International deliveries may be facilitated through approved logistics partners, freight forwarders, or cargo services, subject to applicable shipping regulations, export controls, and import requirements of the destination country.
Voltahertz Electrical Limited reserves the right to determine the most appropriate delivery method to ensure safety, efficiency, and cost-effectiveness while meeting client expectations.
Processing Time
Voltahertz Electrical Limited processes all orders in a timely and efficient manner to ensure prompt fulfilment and delivery. Order processing begins once all required details have been confirmed and, where applicable, payment has been received, or contractual terms have been agreed upon.
Standard order processing timelines are as follows:
• In-stock items: Typically processed within 1–3 business days
• Bulk or project-based orders: Processing timelines may vary depending on quantity, specifications, and coordination requirements
• Custom or special orders: May require additional processing time due to sourcing, manufacturing, or importation requirements
Processing time includes activities such as:
• Order verification and confirmation
• Stock allocation and inventory checks
• Preparation, packaging, and labelling of goods
• Coordination with logistics or delivery teams
Orders are processed during normal business days and hours. Orders placed outside working hours, on weekends, or public holidays will be processed on the next business day.
Voltahertz Electrical Limited will make reasonable efforts to notify clients of any delays or changes to expected processing timelines, particularly where orders involve specialised equipment, procurement from third-party suppliers, or external logistical dependencies.
Delivery Timeframes
Voltahertz Electrical Limited aims to deliver all orders within reasonable and agreed timelines, ensuring efficiency while maintaining product safety and quality. Delivery timelines are estimates and may vary depending on order characteristics, location, and external logistical factors.
Estimated delivery timelines are as follows:
• Within Nairobi and surrounding areas:
Deliveries are typically completed within 1–7 business days after order processing. Same-day or next-day delivery may be arranged for urgent requests, subject to availability and additional charges.
• Other regions within Kenya:
Deliveries are generally completed within 2–7 business days, depending on the destination, accessibility of the delivery location, and availability of logistics services.
• Remote or hard-to-reach locations:
Delivery timelines may exceed standard estimates due to infrastructure limitations, distance, or reliance on third-party logistics providers.
• International deliveries:
Delivery timelines vary significantly based on destination country, shipping method (air or sea freight), customs clearance procedures, and regulatory requirements. Estimated timelines will be communicated to the client at the time of order confirmation.
Factors Affecting Delivery Time
Delivery timelines may be impacted by factors beyond the control of Voltahertz Electrical Limited, including but not limited to:
• Weather conditions and natural events
• Traffic or transport disruptions
• Customs processing and regulatory inspections (for international shipments)
• Public holidays and non-working days
• Third-party logistics or courier delays
Expedited Delivery
Where required, Voltahertz Electrical Limited may facilitate expedited or priority delivery services at an additional cost. Availability of such services will depend on order type, location, and logistics capacity.
Client Communication
Voltahertz Electrical Limited will make reasonable efforts to:
• Provide estimated delivery timelines at the time of order confirmation
• Notify clients of any delays or changes to delivery schedules
• Coordinate delivery arrangements to meet project or operational timelines
Disclaimer
All delivery timelines provided are estimates and are not guaranteed unless explicitly stated in a written agreement or contract.
Shipping Methods
Voltahertz Electrical Limited utilises a range of delivery and logistics methods to ensure that all goods are transported safely, efficiently, and in accordance with the nature of the order and client requirements. The selection of the shipping method is determined based on factors such as product type, order volume, delivery location, urgency, and logistical considerations.
Our shipping methods include:
a) In-House Delivery
Where feasible, Voltahertz Electrical Limited provides direct delivery through its internal logistics team. This method is typically used for:
• Local deliveries within Nairobi and surrounding areas
• High-value or sensitive electrical equipment
• Time-sensitive or project-critical deliveries
In-house delivery allows for greater control over handling, scheduling, and coordination with the client.
b) Courier and Parcel Services
For standard deliveries, Voltahertz Electrical Limited engages reputable third-party courier service providers to facilitate efficient and timely delivery across Kenya.
Courier services are typically used for:
• Small to medium-sized orders
• Standard product shipments
• Deliveries to locations outside immediate service areas
All courier partners are selected based on reliability, coverage, and service quality.
c) Freight and Cargo Logistics
For bulk orders, heavy equipment, or international shipments, Voltahertz Electrical Limited utilizes freight and cargo services, including:
• Road freight for large domestic consignments
• Air freight for urgent international deliveries
• Sea freight for large-volume or cost-sensitive international shipments
Freight logistics are coordinated in partnership with licensed logistics providers and freight forwarders to ensure compliance with transport regulations and safe handling of goods.
d) Project-Based Logistics Coordination
For large-scale or contract-based projects, Voltahertz Electrical Limited may implement customized logistics solutions, including:
• Scheduled or phased deliveries aligned with project timelines
• Direct site delivery and coordination with installation teams
• Consolidation of multiple shipments for efficiency
These arrangements are typically defined within project agreements or contracts.
e) Packaging and Handling
All goods are packaged appropriately to ensure protection during transit. Packaging standards are determined based on:
• Nature and fragility of the products
• Environmental and handling conditions
• Transport method and distance
Special handling instructions may be applied for sensitive or high-value equipment.
f) Selection of Shipping Method
Voltahertz Electrical Limited reserves the right to determine the most suitable shipping method to ensure:
• Safety and integrity of goods
• Timely delivery
• Cost-effectiveness
• Compliance with applicable regulations
Clients may request specific shipping methods, subject to feasibility and agreement.
Shipping Costs
Shipping costs are determined based on a combination of logistical and operational factors to ensure fair, transparent, and accurate pricing for each order. Voltahertz Electrical Limited calculates delivery charges on a case-by-case basis, taking into account the specific requirements of each shipment.
Shipping costs may be influenced by the following factors:
• Delivery Location – Distance from dispatch point, including urban, regional, or remote destinations
• Weight and Dimensions – Size, volume, and handling requirements of the goods
• Type of Goods – Fragility, sensitivity, or special handling requirements
• Mode of Transport – In-house delivery, courier services, road freight, air freight, or sea freight
• Urgency of Delivery – Standard versus expedited or priority delivery requests
• Packaging Requirements – Specialised packaging for protection during transit
• Third-Party Logistics Charges – Fees imposed by courier companies, freight forwarders, or customs agents
Quotation and Payment
• Shipping costs will be clearly communicated to the client before order confirmation
• Delivery charges may be included in the total quotation or invoiced separately, depending on the nature of the transaction
• For contract-based or project orders, shipping terms and costs may be defined within the agreement
Additional Charges
In certain cases, additional costs may apply, including but not limited to:
• Re-delivery fees due to failed delivery attempts
• Charges arising from incorrect or incomplete delivery information provided by the client
• Storage or demurrage charges for delayed collection (where applicable)
• Customs duties, import taxes, or regulatory fees for international shipments
International Shipping Costs
For international deliveries:
• Shipping charges will depend on the destination country, shipping method, and applicable logistics provider rates
• Clients are responsible for any customs duties, taxes, or import-related charges imposed by the destination country
• Voltahertz Electrical Limited will provide the necessary documentation to facilitate customs clearance, where applicable
Cost Adjustments
Voltahertz Electrical Limited reserves the right to adjust shipping costs where:
• There are significant changes in logistics conditions or fuel costs
• Additional handling or transport requirements arise after order confirmation
• External charges from third-party logistics providers are revised
Clients will be notified of any such adjustments before dispatch.
Quotation and Payment
• Shipping costs will be clearly communicated to the client before order confirmation
• Delivery charges may be included in the total quotation or invoiced separately, depending on the nature of the transaction
• For contract-based or project orders, shipping terms and costs may be defined within the agreement.
Additional Charges
In certain cases, additional costs may apply, including but not limited to:
• Re-delivery fees due to failed delivery attempts
• Charges arising from incorrect or incomplete delivery information provided by the client
• Storage or demurrage charges for delayed collection (where applicable)
• Customs duties, import taxes, or regulatory fees for international shipments
International Shipping Costs
For international deliveries:
• Shipping charges will depend on destination country, shipping method, and applicable logistics provider rates
• Clients are responsible for any customs duties, taxes, or import-related charges imposed by the destination country
• Voltahertz Electrical Limited will provide necessary documentation to facilitate customs clearance where applicable
Cost Adjustments
Voltahertz Electrical Limited reserves the right to adjust shipping costs where:
• There are significant changes in logistics conditions or fuel costs
• Additional handling or transport requirements arise after order confirmation
• External charges from third-party logistics providers are revised
Clients will be notified of any such adjustments prior to dispatch.
Risk and Ownership
Voltahertz Electrical Limited ensures that all goods are handled, packaged, and dispatched with due care and in accordance with standard logistics and safety practices. This section outlines the transfer of ownership and risk associated with the delivery of goods.
Transfer of Risk
Risk of loss, damage, or deterioration of goods transfers from Voltahertz Electrical Limited to the client under the following conditions:
• Upon successful delivery and acceptance of goods by the client or an authorized representative
• Upon handover of goods to a third-party logistics provider, courier service, or freight carrier acting on behalf of the client
Once risk has transferred, the client assumes full responsibility for the goods, including any loss or damage that may occur during transit or after delivery.
________________________________________
Transfer of Ownership
Ownership of goods passes to the client only after:
• Full payment has been received (unless otherwise agreed in writing), and
• The goods have been delivered or released for delivery
Voltahertz Electrical Limited reserves the right to retain ownership of goods until all outstanding payments have been settled in full.
Inspection Upon Delivery
Clients are required to inspect goods immediately upon receipt. Any issues, including:
• Visible damage
• Missing items
• Incorrect deliveries
must be reported to Voltahertz Electrical Limited within a reasonable timeframe after delivery.
Failure to report such issues promptly may result in the claim being declined.
________________________________________
Third-Party Logistics Disclaimer
Where third-party logistics providers are used:
• Voltahertz Electrical Limited shall not be held liable for delays, loss, or damage caused by the logistics provider once goods have been handed over
• Clients may be required to pursue claims directly with the respective courier or logistics company
________________________________________
Liability Limitation
To the extent permitted by applicable law, Voltahertz Electrical Limited shall not be liable for:
• Indirect or consequential losses
• Delays beyond its control
• Damages occurring after the transfer of risk
Customs and Duties
For international shipments, Voltahertz Electrical Limited facilitates the export and dispatch of goods in accordance with applicable Kenyan export regulations and standard international shipping practices. However, all import-related obligations in the destination country remain the sole responsibility of the client.
Client Responsibilities
The client shall be fully responsible for:
• Payment of all applicable customs duties, import taxes, Value Added Tax (VAT), levies, and regulatory charges imposed by the destination country
• Compliance with all local import laws, regulations, and licensing requirements
• Obtaining any necessary permits, approvals, or certifications required for importation
• Providing accurate and complete delivery, billing, and customs information
Failure to meet these requirements may result in delays, additional costs, or refusal of shipment.
Customs Documentation
Voltahertz Electrical Limited will provide standard export documentation where applicable, including:
• Commercial invoices
• Packing lists
• Delivery notes or shipping documentation
Additional documentation may be provided upon request, subject to availability and applicable requirements.
Customs Clearance Process
Customs clearance is handled by the relevant authorities or designated clearing agents in the destination country. As such:
• Clearance timelines are beyond the control of Voltahertz Electrical Limited
• Additional inspections or documentation requests may be required by customs authorities
• Clients may be required to engage licensed clearing agents to facilitate the process
Delays and Regulatory Issues
Voltahertz Electrical Limited shall not be held liable for delays, losses, or additional costs arising from:
• Customs inspections, holds, or regulatory reviews
• Incomplete, inaccurate, or missing documentation provided by the client
• Changes in import/export regulations or trade restrictions
• Non-compliance with destination country requirements
Refused, Returned, or Abandoned Shipments
In the event that a shipment is:
• Refused by the recipient,
• Held by customs due to unpaid duties or regulatory non-compliance, or
• Returned or abandoned at the destination
the client shall be responsible for all associated costs, including:
• Return shipping charges
• Storage, handling, or demurrage fees
• Administrative and reprocessing costs
________________________________________
International Trade Compliance
Voltahertz Electrical Limited conducts all international shipments in accordance with applicable export regulations and recognized global trade practices. Clients are advised to verify import requirements within their respective jurisdictions prior to placing orders.
Delays
Voltahertz Electrical Limited is committed to processing and delivering orders within the agreed timelines. However, certain circumstances beyond our reasonable control may result in delays in processing, dispatch, or delivery.
External Factors
Delays may arise due to factors including, but not limited to:
• Adverse weather conditions or natural events
• Traffic disruptions, infrastructure limitations, or transport failures
• Customs inspections, regulatory approvals, or border control processes
• Delays from third-party logistics providers, couriers, or freight forwarders
• Public holidays, strikes, or labour disruptions
• Supply chain interruptions or product unavailability
Third-Party Dependencies
Where delivery is facilitated through third-party logistics providers:
• Voltahertz Electrical Limited shall not be held liable for delays caused by such providers once goods have been handed over
• Delivery timelines may be subject to the service levels and operational conditions of the respective logistics provider
Client-Related Delays
Delays may also occur due to client-related factors, including:
• Incorrect or incomplete delivery information
• Delayed confirmation or payment of orders
• Failure to provide required documentation for delivery or customs clearance
• Unavailability of the recipient at the time of delivery
Notification and Mitigation
Voltahertz Electrical Limited will make reasonable efforts to:
• Notify clients of any known or anticipated delays
• Provide updated delivery timelines where possible
• Take appropriate steps to minimise the impact of delays
Limitation of Liability
To the extent permitted by applicable law, Voltahertz Electrical Limited shall not be liable for:
• Any direct or indirect losses arising from delays
• Consequential or incidental damages
• Loss of business, revenue, or opportunity resulting from delayed delivery
Force Majeure
Voltahertz Electrical Limited shall not be held responsible for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to acts of God, government actions, war, civil unrest, pandemics, or other unforeseen circumstances.
Failed Deliveries
Voltahertz Electrical Limited makes every reasonable effort to ensure the successful delivery of all orders. However, a delivery may be classified as unsuccessful (“failed delivery”) where completion is not possible due to factors related to the client, recipient, or delivery conditions.
Circumstances Leading to Failed Delivery
A delivery may be considered failed under the following conditions:
• Incorrect, incomplete, or inaccurate delivery address provided by the client
• Unavailability of the recipient at the time of delivery
• Failure to provide access to the delivery location (e.g., restricted premises, security clearance issues)
• Refusal by the recipient to accept the delivery without valid cause
• Failure to pay applicable delivery charges, customs duties, or related fees (where required before delivery)
Re-Delivery Arrangements
In the event of a failed delivery:
• Voltahertz Electrical Limited may attempt re-delivery subject to confirmation with the client
• Re-delivery will be scheduled based on availability and logistical considerations
• Additional delivery charges may apply for each re-delivery attempt
Additional Costs
The client may be responsible for any additional costs incurred as a result of failed delivery, including but not limited to:
• Re-delivery fees
• Storage or warehousing charges
• Handling or administrative costs
• Return shipping charges (where applicable)
Unclaimed or Abandoned Goods
If goods remain undelivered or unclaimed after reasonable delivery attempts:
• Voltahertz Electrical Limited reserves the right to return the goods to the point of origin or hold them in storage
• Continued storage may attract additional fees
• In extreme cases, goods may be treated as abandoned in accordance with applicable laws and internal policies
Client Responsibility
Clients are responsible for ensuring that:
• Accurate and complete delivery information is provided at the time of order
• The designated recipient is available to receive the delivery
• All required payments, documentation, or approvals are completed prior to delivery
Limitation of Liability
Voltahertz Electrical Limited shall not be held liable for delays, losses, or additional costs resulting from failed deliveries caused by client-related factors.
Compliance
Voltahertz Electrical Limited conducts all shipping, delivery, and logistics operations in full compliance with applicable laws, regulations, and recognized industry standards. Our processes are designed to ensure transparency, accountability, and consistency in the handling and delivery of goods.
Legal and Regulatory Compliance
Our shipping practices align with:
• The laws and regulations of the Republic of Kenya, including applicable commercial, transport, and consumer protection laws
• Relevant taxation and customs regulations governing domestic and international trade
• Applicable international shipping and logistics standards, where cross-border transactions are involved
Operational Standards
Voltahertz Electrical Limited applies structured procedures to ensure:
• Proper documentation and record-keeping for all shipments
• Accurate communication of delivery terms, timelines, and costs
• Safe handling, packaging, and transportation of goods
• Coordination with licensed and reputable logistics providers
Ethical and Professional Conduct
We are committed to maintaining high standards of integrity and professionalism in all logistics operations. This includes:
• Fair and transparent pricing practices
• Honest communication with clients regarding delivery expectations
• Responsible handling of goods and client property
• Compliance with contractual obligations
Continuous Improvement
Voltahertz Electrical Limited continuously reviews and improves its shipping and logistics processes to:
• Enhance efficiency and reliability
• Adapt to changes in regulatory requirements
• Align with evolving industry best practices
• Improve overall customer satisfaction
Policy Governance
This Shipping Policy is maintained as a controlled document and may be updated periodically to reflect:
• Changes in legal or regulatory requirements
• Updates to operational procedures
• Improvements in service delivery standards
The most current version of this policy will be made available through official Voltahertz Electrical Limited communication channels.